It's all gone quiet

Hi,

We have no email or websites at present since 6pm 020907.. it's a bit strange, a bit scarey considering I alone get 100+ emails a day and have now received nothing or been able to send .. ouch. And The guys at Yadabyte have no idea when things will be working again.
Until then if you need me and you've thought to look on our blog then email leapmedia@mac.com

sorry for this hassle.
matt



Message for Mat Ripley Director of Yadabyte below.
Monday, 3 September 2007
Yadabyte Server Issues
Its been a hell of a day. Our server went down this morning and hasn't been up since.

These things happen - although this happened to us in many years of serving; when it did go bad it went it in spades.

But whats been really terrible is the appalling support that www.1and1.co.uk internet have been providing us. We have been lied to, passed all around the globe between the Philippines and basically treated as worthless - which considering the large amount of money we pay them is even more frustrating.

1and1 are supposed to be the biggest ISP in Europe, and they are pretty big in the states too. They guarantee great uptime and speed but I guess when it comes to it, as a company you need to get judged by how you deal with the bad times too.

Clients have been understandably calling us all day to get the low down and I have been unable to give them any real information, its been stressful to say the least.

One of the real issues I have with them today is the fact that their entire support infrastructure has no connection with the hardware, as in the servers. So the guys and gals in the Philipines cant do anything about the hardware issues, like we are having.


At 8 am we were told to call back in 30 mins.
We call back they have no idea about it, but then escalate it.
We call back again, another escalation ; by 10am uk were were supposedly at the highest level.
Then we get told its a problem with UDP flooding (we didn't think that made sense)
Then we get told its a BILLING ISSUE - I cant believe this so chase it up with their accounts department. No billing problem - what ind of internet system allows such misinformation?
We can see now that they are doing something on the server. not sure what but now, over 12 hours after the initial report maybe we will have our sites, and most importantly our client sites, back up.
Stay tunes... and if this has affected you... sorry

Mat
Posted by Mat Ripley